From opening an account to payments, bonuses, and betting rules — you'll find easy-to-follow guides on everything right here.
Click any category below to jump straight to the information you need
Everything you need to know about opening a new account, updating your details, resetting your password, and verifying your identity.
12 GuidesA complete walkthrough of depositing and withdrawing funds via bKash, Nagad, Rocket, and all other available payment methods.
9 GuidesHow to make the most of your welcome bonus, reload offers, free bets, and loyalty program.
7 GuidesBetting rules, understanding odds, and a live betting guide for cricket, football, kabaddi, and more.
15 GuidesAccount security, two-factor authentication, personal data protection, and cybersecurity tips.
6 GuidesDownload and install the Bonus Game app on Android and iOS, plus troubleshooting for common issues.
5 GuidesTools for responsible gambling, setting limits, and finding help when you need it.
4 GuidesTroubleshooting for login issues, pages not loading, bets not placing, and any other technical problems.
8 Guides
Opening an account on Bonus Game takes just a few minutes
Click the "Register" button at the top of the Bonus Game homepage. A short form will appear asking for your mobile number or email address.
Enter your full name, date of birth, and contact details accurately. This information will be required for payment verification later, so it's important to get it right.
A one-time password (OTP) will be sent to your mobile. Enter it in the designated field and tap "Verify".
Choose a strong password with at least 8 characters. A mix of uppercase letters, lowercase letters, and numbers is recommended.
After creating your account, make your first deposit via bKash or Nagad, claim your welcome bonus, and start enjoying Bonus Game.
A one-time step to keep your payments secure
Before making your first withdrawal on Bonus Game, you'll need to verify your identity. This is a standard process that protects your account and prevents misuse.
Typically required:
Verification is typically completed within 24 hours. Once verified, you won't need to go through the process again.
Remember, Bonus Game will never ask for your password or OTP over the phone or by message. If anyone does, it's a scam — report it to support immediately.
On the login page, click "Forgot Password." An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The whole process takes under 2 minutes.
Depositing and withdrawing on Bonus Game — all methods at a glance
Making a deposit on Bonus Game is simple. After logging in, click the "Wallet" or "Deposit" button, select your preferred payment method, and enter the amount. Then send the exact amount to the number shown on screen and submit your Transaction ID (TrxID).
Deposits via bKash and Nagad are usually credited within 2–5 minutes. Transactions made after 11:00 PM may take a little longer.
To withdraw your winnings, go to the Withdrawal section, enter your bKash or Nagad number and the amount, then submit. Your funds will arrive shortly after.
If your KYC verification isn't complete before withdrawing, you'll need to finish that first. If you've used a bonus, make sure the wagering requirements have been met.
Get the most out of Bonus Game's offers by using them the right way
New users receive a bonus on their first deposit. This bonus cannot be withdrawn as cash straight away — you must first wager a specified amount (the wagering requirement). For example, a 5x wagering requirement means you need to place bets totalling five times the bonus amount.
The welcome bonus can typically be claimed within 7 days. If the wagering requirement is not met within this period, the bonus will expire.
Bonus Game offers weekly reload bonuses and special promotions for regular players, usually tied to specific games or events. Check the Promotions page regularly so you don't miss out.
With a free bet, you can place a wager without spending your own money. If the bet wins, you receive the profit — but the original stake is not returned. Free bets typically come with a minimum odds requirement (e.g., 1.50 or higher).
Quick fixes for common issues
It's common to feel a little lost when visiting an online betting platform for the first time — where to start, how to deposit, how to claim a bonus. The Bonus Game Help Center was built exactly for that.
For any issue on Bonus Game, live chat is always the fastest way to get help — the support team is available around the clock. That said, knowing a few common things in advance can help you sort out minor problems on your own.
It's important to provide accurate information when creating your account. Incorrect details can cause withdrawal issues later — especially your name and mobile number, which must match your payment account.
A few simple habits go a long way in keeping your Bonus Game account secure. First, never share your password with anyone — not even support staff, as they will never ask for it. Second, if two-factor authentication (2FA) is available, keep it enabled. It adds an extra layer of protection to your account.
Avoid logging into Bonus Game over public Wi-Fi, as these networks are not always secure. Use your mobile data or home Wi-Fi instead.
If you notice any unusual activity — such as bets being placed or your balance dropping without your knowledge — change your password immediately and contact support.
Bonus Game believes betting is a form of entertainment, not a source of income. That's why the platform offers several tools to help you stay in control. You can set daily, weekly, or monthly deposit limits — once a limit is set, it takes effect immediately.
If you ever feel that betting is getting out of control, you can use the "Self-Exclusion" option to temporarily deactivate your account for a set period. To learn more, contact our Responsible Gaming View the page.
The Bonus Game support team can assist you in both Bengali and English. Writing in Bengali will get you faster, easier help.
If you're not satisfied with the support team's resolution, send a written complaint via email. The senior team will review it within 72 hours and provide a final decision.
Answers to the most frequently asked questions
If the guide doesn't resolve your issue, reach out to our support team directly
The fastest way to get help. Click the chat button in the bottom-right corner of the site.
For complex issues, send an email with a description of the problem. Attaching screenshots or supporting evidence helps speed up the resolution.
Join the official Bonus Game Telegram channel to get updates and offers before anyone else.
Find answers to the most common questions all in one place in our detailed FAQ section.